James Jones’s range of Incised ground contact fence posts and landscaping sleepers, when used in accordance with the appropriate standards, have a 15 year performance warranty against failure of the timber from fungal decay or insect attack.
The warranty is for the cost of re-supply by James Jones, or the re-supply by James Jones (at our option), of a component that is proven to have failed as a result of fungal decay or insect attack within 15 years of supply.
The warranty does not cover the costs of removal or reinstatement of such components or consequential costs or loss due to failure of the component. Claims must be brought within two weeks of the expiry of the 15 year period, at the latest.
The term ‘fungal decay’ as used in the warranty refers to wood destroying fungi that feed on and degenerate the wood cell walls. It excludes staining and mould fungi associated with the weathering of wood.
The term ‘insect attack’ refers to attack by wood digesting insects that destroy the timber structure.
The term ‘failed’ refers to damage caused by insects and/or fungi to such an extent that the component is no longer fi t for purpose.
Warranty Conditions
Just like any other product we use in everyday life James Jones’s range of Incised ground contact fence posts and landscaping sleepers have to be used correctly to ensure they perform correctly.
1. The James Jones’s range of Incised ground contact fence posts and landscaping sleepers must not have been misused or placed in abnormal conditions and must not have been used for any extraordinary purpose which was not drawn to the attention of James Jones or the retailer at the time of purchase.
2. Should James Jones’s range of Incised ground contact fence posts and landscaping sleepers be cross cut, notched or bored during installation, then exposed surfaces must be liberally brushed with a suitable brush-on end grain wood preservative to the directions shown on the product label, to protect the integrity of the treatment.
3. James Jones’s range of Incised ground contact fence posts and landscaping sleepers must not be pointed after treatment.
4. The shortening of James Jones’s range of Incised ground contact fence posts and landscaping sleepers should be avoided, if possible. If unavoidable the cut end must be treated with a suitable end grain wood preservative and must never be used in ground contact.
5. James Jones’s range of Incised ground contact fence posts and landscaping sleepers must not be planed or ripsawn.
6. The warranty covers proven failure by the preservative system only and James Jones reserve the right to allow Lonza or Wolman to investigate any claims to ensure that they are relevant.
7. Any claim must be accompanied by proof of purchase.
Exclusions
1. Components used outside of European markets.
2. Components removed from their original installation and reused at a new location.
3. Failure due to physical damage as a result of mechanical strimming, or other external forces.
4. Claims for weathering of wood including: ageing, raised grain, splitting, cracking, warping, shrinkage, swelling.
5. Claims for natural movement of wood in service, including weathering, twisting and splitting.
6. Claims for mould growth.